Exchange Policy

At Ikigara, every piece is thoughtfully crafted with attention to quality and detail. We are committed to ensuring that your order reaches you in perfect condition and that your experience with us reflects the care and craftsmanship that go into each garment.

Exchange Eligibility

Exchange requests may be initiated within 7 days from the date of delivery under the following circumstances:

  • You have received a damaged product.
  • You have received an incorrect item.
  • The product has a manufacturing defect.
  • You require a size exchange, subject to stock availability.

Mandatory Unboxing Video

To process any exchange request related to damage, defects, incorrect items, or missing components, an uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.

The video must clearly show:

  • The sealed package before opening.
  • The entire unboxing process without cuts or interruptions.
  • The product received and the issue being reported.

Claims made without a clear and complete unboxing video may not be eligible for approval.

Conditions for Exchange

To qualify for an exchange:

  • The product must be unused, unwashed, and unworn.
  • All original tags, labels, packaging, and accessories must be intact.
  • The exchange request must be initiated within 7 days of delivery.
  • The item must be returned in its original condition.
  • The product should not have been altered or tampered with in any manner.

Size Exchange

We understand that finding the perfect fit matters.

  • Size exchanges are subject to stock availability.
  • Only one size exchange is permitted per order.
  • Customers are advised to refer to the size guide before placing an order.

Non-Exchangeable Items

Exchanges will not be accepted for:

  • Products damaged due to misuse, improper handling, alterations, or normal wear and tear.
  • Items returned without original tags, labels, or packaging.
  • Products purchased during special promotions, clearance sales, or discounted events.
  • Requests made after 7 days from the date of delivery.
  • Claims submitted without a valid unboxing video.
  • Products that have been used, washed, or altered.
  • Minor variations in color that may occur due to screen settings or photography.

Exchange Process

  1. Contact our customer support team within 7 days of receiving your order.
  2. Share your order details along with the mandatory unboxing video and photographs of the issue.
  3. Upon verification and approval, instructions for returning the product will be provided.
  4. Once the returned item is received and passes our quality inspection, a replacement or size exchange will be arranged, subject to availability.

No Refund Policy

Ikigara follows an exchange-only policy. Refunds, returns for cash, and cancellations after dispatch are not offered.

Order Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accommodated.

Contact Us

For any questions regarding exchanges, please contact us at:

Email: support@theikigara.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

Ikigara reserves the right to approve or decline exchange requests at its sole discretion if the conditions outlined above are not met.